2017 Annual Report


We see each achievement as a new challenge to prove ourselves.


a message from joe

The scope of working to protect the health, security and independence of millions of Americans is epic. Yet, grand opportunity is born from incremental achievement.

Never has this been more evident than in 2017, when Palmetto GBA was awarded the Jurisdiction J (JJ) A/B MAC contract. A historical moment for us – granting us more than 15 percent of the Medicare A/B market share – it provides us with the chance to set a new standard of excellence for MAC implementations. Similar to achieving 99.7 percent across all contract performance metrics or delivering an initial seven-month program savings exceeding $63 million last year on the Home Health Pre-Claim Review demonstration project, this team knows what it means to deliver on its promise.

As we step up to the plate and into tomorrow, we will continue to seek ways to elevate the integrity of each healthcare transaction we touch, every day. We’ll ensure individual snapshot moments of customer interactions matter. We’re bringing our best to the table, and we’re ready.

Best Regards,


Walter J. Johnson

President & COO


Our Philosophy

We believe technical and administrative solutions have the power to enhance service and quality. And we are constantly striving to reach new heights of performance to improve the quality of life for our customers, employees and communities.